Privacy Policy

chata.ai Privacy Policy

This privacy policy explains how we use your “Personally Identifiable Information” (PII). PII, as described in Canadian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, disclose, protect or otherwise handle your Personally Identifiable Information in accordance with our website. Terms on how we use PII as part of our services is described separately in our services terms and conditions. By submitting your PII you signify your consent to the collection, use and disclosure of your PII in accordance with this policy.

What personal information do we collect from the people that visit our blog, website or app?

When using our website you may be asked to enter your name, email address, mailing address, phone number or other details to help with your experience. Other information may be collected from our ordering site (such as credit card information).

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To improve our website to better serve you
  • To allow us to provide more custom responses to your service requests
  • To administer a contest, promotion, survey or other site feature
  • To quickly process your transactions
  • To ask for ratings and reviews of services or products
  • To follow up with you after correspondence (live chat, email or phone inquiries)
  • To improve our product and service offerings

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your PII.

All transactions are processed through our gateway provider, Stripe, and are not stored or processed on our servers.

How do we use ‘cookies’?

Cookies are small files that a site or its service provider transfers to your computer through your web browser (if permitted). We use cookies to let our site or systems recognize your browser and capture and remember certain information. We also use cookies to help us understand your preferences based on previous or current site activity, which lets us provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

If you turn cookies off then some of the features that make your site experience more efficient may not function properly.

What disclosure is made to third-parties

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide you with advance notice. However, we may share information with website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

We do not include or offer third-party products or services on our website.

Along with third-party vendors such as Google, we use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

We do not allow third-party behavioral tracking.

What security is in place to prevent disclosure of PII?

To protect your PII, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

To learn more about current practices and policies regarding security and confidentiality of PII and other information, please see our Security page; we keep that document updated as these practices evolve over time.

How do you notify users of Privacy Policy changes?

We post updates to our Privacy Page.

How can I change PII?

You can change your PII by logging in to your account.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

California Children Online Privacy Protection Act

We do not specifically market to children under the age of 13 years old.

Canada Anti-Spam Legislation (CASL)

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

chata.ai
1950, 150 9 Ave SW
Calgary, Alberta T2P 3H9
Canada
chata@qxw.f61.mwp.accessdomain.com

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