GDPR
What is GDPR?
The General Data Protection Regulation (GDPR) is an EU privacy and data protection policy that came into effect on May 25, 2018.
It clearly defines users’ rights regarding the storage, usage, and management of their personal data and sets data rules for all companies operating in the EU—regardless of where those companies are based.
If you already know your rights, feel free to contact us with any requests. Otherwise, keep reading to learn more.
Key Terminology
Data Controller
“A controller is the entity that determines the purposes, conditions, and means of the processing of personal data.”
Chata.ai acts as a Data Controller.
Data Processor
“A processor is an entity which processes personal data on behalf of the controller.”
Chata.ai uses several Data Processors, listed in the Sub-Processors section below.
Data Subject
“A natural person whose personal data is processed by a controller or processor.”
You are the Data Subject in this context.
Data Subject Rights
Chata.ai complies with all GDPR-defined data subject rights:
Right to Be Informed
We will notify all registered customers and controllers via email within 72 hours of any breach.
Right to Access
Our Terms of Service explain what data Chata.ai collects. To access your personal data, please send us an email.
Right to Rectification
You can edit your personal data via the profile page in Chata.ai’s AutoQL Integrator Portal. To modify data not found there, contact us by email.
Right to Erasure (Right to be Forgotten)
To request deletion of your data, simply send us an email.
Right to Data Portability
All data accessible via the Right to Access can be transferred to another data controller.
Right to Object
You may object to how we use your personal data by submitting a request via email.
Rights Related to Automated Decision-Making & Profiling
Chata.ai does not perform automated decision-making or profiling based on personal data.
Chata.ai’s Data
Chata.ai collects personal data from the following sources:
AutoQL
All integrations using AutoQL
AutoQL Stores the Following Personal Data:
Organization Names
Project Names
Email Addresses
Full Names
IP Addresses
Location Data
Country
Region
City
Zip Code
Time Zone
Longitude
Latitude
| Data Type | How We Obtain It | Usage |
|---|---|---|
| Organization Name | Entered on signup | To uniquely identify organizations |
| Project Name | Entered during integration or retrieved | To uniquely identify projects |
| Email Addresses | Entered on signup | To send notifications, billing receipts, and marketing materials |
| Full Name | Entered on signup | To personalize emails and identify user-generated content |
| IP Address | Collected automatically | To determine location |
| Location Data | Collected automatically | For billing details, including tax and currency settings |
Security
Chata.ai uses state-of-the-art database technologies to store data securely. All data is transmitted over SSL-protected connections. Your personal data is accessible via natural language queries when needed.
Data Protection Officer
Chata.ai is not required to appoint a Data Protection Officer as it does not meet the following criteria:
Is not a public authority or body.
Does not carry out large-scale, regular, and systematic monitoring of individuals.
Does not process large-scale special category or criminal conviction data.
Sub-Processors
EntityFunctionCountryGDPR CompliantGoogle Cloud PlatformCloud ServiceUSYesAzure Cloud PlatformCloud ServiceUSYesSendgridEmail NotificationsUSYesMongoDB AtlasCloud Data StorageUSYesHubspotCRM & Marketing AutomationUSYesHubspotScheduling SoftwareUSYesChart MogulSubscription AnalyticsGermanyYesGoogle AnalyticsWeb AnalyticsUSYesStripePayment ProcessorUSYesTwilioCommunication PlatformUSYes
| Data Type | How We Obtain It | Usage |
|---|---|---|
| Organization Name | Entered on signup | To uniquely identify organizations |
| Project Name | Entered during integration or retrieved | To uniquely identify projects |
| Email Addresses | Entered on signup | To send notifications, billing receipts, and marketing materials |
| Full Name | Entered on signup | To personalize emails and identify user-generated content |
| IP Address | Collected automatically | To determine location |
| Location Data | Collected automatically | For billing details, including tax and currency settings |
Contact Us
If there are any questions regarding this privacy policy or any terms of our Services, you may contact us using the information below.
Chata
Suite 1210,
530-8th Ave SW
Calgary, Alberta T2P 3S8
Canada
support@chata.ai